At Lexington AlarmSystems, the focus on delivering Excellent Customer Service extends deeply into the alarm monitoring services. For over 30 years Lexington AlarmSystems has provided in-house central station monitoring ... uninterrupted.
The central station facility itself is actually a concrete vault built deep within the same building that houses our offices and warehouse spaces. This vault houses the equipment and staff necessary to safely monitor all types of security, fire, life safety and environmental systems.
Our employees are screened using local, state and federal screening databases. In addition, each central station operator undergoes weeks of classroom and systems training before being qualified to take the Central Station Operator Certification Test. Once successfully certified, new operators are assigned to a senior operator for continuing customer service training and systems familiarization.
At Lexington AlarmSystems one of the key customer service goals is to provide prompt answers to customer questions. The central station operators are trained to assist customers with many simple operational questions or tasks. An immediate answer means it does not take repeated calls to solve a simple problem.
Since customized monitoring and response is the norm at Lexington AlarmSystems, no request is too complicated or beyond the capability of our trained staff. All of the historic information concerning alarm signals and what was done with each, is kept in secure database files accessed only with password protected authorization.
At Lexington AlarmSystems you will never get an automated notification of an alarm or an automated attendant answering the phone. Customer service to us means one on one personal contact, professionally trained staff and immediately available accurate information.
Massachusetts DPL- License No. C-1111
Custom Alarm Monitoring
The monitoring of any security or life safety system multiplies its effectiveness and value, many times over. However, who you have monitor your alarm system is a much more important decision.
Central monitoring stations can be classified in two ways. Simple alarm dispatch centers and true customer service monitoring stations. Some of the questions you should ask when considering a central monitoring station include;
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